This website is owned and operated by New Spice Solutions Pvt
Ltd(henceforth referred as "Smartdukaan" or "NSSPL" or "we" or "us"
or "our" "smartdukaan.com" having its registered office at and its corporate address at
In using the services provided by our smartdukaan.com you are deemed
to have accepted the terms and conditions listed below or as may be
revised from time to time, which is, for an indefinite period and
you understand and agree that you are bound by such terms and
conditions till the time you access this website.
New Spice Solutions Pvt Ltd reserves the right to change these terms
and conditions from time to time without any obligation to inform
you and it is your responsibility to look through them as often as
possible. All rights including copyright, in this website, are owned
by New Spice Solutions Pvt Ltd. Any use of this website or its
contents, including copying or storing it in whole or part without
the permission of New Spice Solutions Pvt Ltd is prohibited.
If you have any queries about these terms and conditions or any
complaints or suggestions regarding our website, please feel free to
write to firstname.lastname@example.org or call us on 1800-2700-273 (Timings:
10.00 A.M to 7.00 P.M Indian Standard Time).
Cancellation By Smartdukaan Company Limited:
There may be certain orders that Smartdukaan cannot accept, and
therefore, we reserve the right, at our sole discretion, to refuse
or cancel any order. Some reasons may include limitation on quantity
available for purchase; errors in pricing or product information or
certain issues identified by our fraud avoidance department or any
other issue which Smartdukaan identifies for not accepting the
order. We also reserve the right to ask for additional information
for accepting orders in certain cases. We will notify you in case
your order has been cancelled fully or partially or if any
additional information is required to accept your order.
We shall process the refund once we receive the product. The product
must be in unused condition, in its original packaging along with
its original tags and invoice, failing which refund may not be
Once the refund process has been initiated, the amount will be
directly refunded to your account via the same mode through which
the transaction was made or through cheque ( amount would be
refunded through cheque, only in cases where the debit/credit card
used by customer while placing the order is not in use).
In case the customer pays online then amount will be refunded within
7-15 working days from the receipt of returned product(s) at the
warehouse of smartdukaan.com.
NOTE : In the event that the amount has been deducted from your
account but the transaction failed, we will refund the amount to
your account at the earliest. For any assistance customer can call
our call center @ 1800-2700-273.