TERMS AND CONDITIONS

This website is owned and operated by New Spice Solutions Pvt Ltd(henceforth referred as "Smartdukaan" or "NSSPL" or "we" or "us" or "our" "smartdukaan.com" having its registered office at and its corporate address at

In using the services provided by our smartdukaan.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.

New Spice Solutions Pvt Ltd reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by New Spice Solutions Pvt Ltd. Any use of this website or its contents, including copying or storing it in whole or part without the permission of New Spice Solutions Pvt Ltd is prohibited.

If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to care@smartdukaan.com or call us on 1800-2700-273 (Timings: 10.00 A.M to 7.00 P.M Indian Standard Time).

CANCELLATION POLICY

Cancellation By Smartdukaan Company Limited:

There may be certain orders that Smartdukaan cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Smartdukaan identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

REFUND POLICY

We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.

Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque ( amount would be refunded through cheque, only in cases where the debit/credit card used by customer while placing the order is not in use).

In case the customer pays online then amount will be refunded within 7-15 working days from the receipt of returned product(s) at the warehouse of smartdukaan.com.

NOTE : In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest. For any assistance customer can call our call center @ 1800-2700-273.